Order ahead for pick-up or have Shane’s delivered to you.
Earn 10 Points for every $1 spent at Shane’s and redeem your points for your Shack Favorites! Earn when ordering in-app, in-store, or online (order.shanesribshack.com). For in-store orders, type in your phone number before you pay for your order. Points cannot be applied after the order is placed. Points are automatically added to your account when ordering in the App or online as long as you are signed in to your Shack Rewards Account. Orders placed as a “guest” will not earn Points.
In the app, see all the Shack Rewards you have unlocked by clicking on your points total at the top of the home screen. You may use your points to redeem any unlocked rewards or save up your points to redeem later. Redeem in-store, online, or in-app!
If you have ordered online before or entered your phone number on the tablet at the register, you likely created a Shack Rewards account there. No worries though, that just means you’re one step ahead, you will want to select “Log In” vs Sign Up and log in with your same Shack Rewards phone number used. You will then receive a text with to that phone number with a code to log in. (Note: if your phone number is not recognized, you may have created using your Facebook or Apple ID to log in). For help or customer support, email appsupport@shanesribshack.com.
You may have created your account on our previous app using your Facebook or Apple ID to log in and didn’t have a phone number listed. If that’s the case, we can help get your account linked to your phone number and transferred over. Email customer support at appsupport@shanesribshack.com.
To redeem codes, you must be logged in to your Shack Rewards account. Some rewards and offers are valid at specific locations only. If your code isn’t working at checkout and you have all required items in your cart, confirm you are ordering from the location the offer was sent from. If the problem persists, call the restaurant directly for help.
The following items are excluded from earning points: Alcohol, Merchandise, Gift card purchases, Orders via a 3rd Party. *See also earning rules on catering orders below.
Yes, guests may scan receipts from Catering Orders and earn up to 1,500 points. The maximum earning on catering orders is $150 dollars (1,500 points).
Points are earned based on the subtotal (subtotal excludes taxes and discounts). Points are rounded down to the nearest whole dollar (example: $10.49 = $10 (100 points) example 2: $10.60 = $10 (100 points).
You should also receive a text after your visit confirming points earned. Points can take up to an hour after a purchase to appear in your account. View your “Account History” in the “Rewards” tab to see points earned and redeemed.
Please reach out to the restaurant manager directly.
If you no longer have your receipt, or are unable to read it, we will not be able to provide points credit. We have to have the receipt in order to locate and link the transaction to your Shack Rewards account.
As long as you placed the order while signed into your Shack Rewards account, you won’t need to do anything else to receive points for your order submitted through the app or online. Points are added to your account automatically as long as you are not checking out as a “guest”.
Orders placed through third party vendors such as Google Food Ordering, Doordash, UberEATS, Grubhub, Postmates, EZ Cater, etc. do not earn points.
Location data is used for 3 reasons: 1) To link you to the Shane’s location that you are checking in at 2) To find the nearest Shane’s to you, and 3) If you happen to be near a Shane’s location, we may send you a special offer. We do not use your location data for any other purpose.
Yes!
Most add-ons are extra – ask a Shack Crew Team Member if you have any questions!
Once an offer has expired, it will no longer be visible in your app. (Note: offers that are only valid at a specific location may not be visible when ordering at a different location.)
Points last 365 days from your last visit, so you’ll have plenty of time to redeem them!
TERMS AND CONDITIONS
Shane’s Rib Shack “Shack Rewards” Program
These Terms and Conditions were last revised on and are effective as of April 28th, 2026
The Shane’s Rib Shack “Shack Rewards” program (the “Program”) is a loyalty rewards program sponsored by Shane’s Rib Shack, LLC (“Sponsor”) that will allow eligible participants (each, a “Participant”) to redeem points (“Points”), collected by Participant in connection with Participant’s eligible food and product purchases from Sponsor and its participating franchise restaurant locations, for certain redeemable rewards (“Rewards” or “Reward Items”), subject to availability and these Terms and Conditions. All Rewards are described in the “Rewards” section of the Program website located at www.shanesribshack.com/rewards (the “Website”).
The Program is open only to individual residents of the fifty (50) United States and the District of Columbia who are eighteen (18) years of age or older. The Website is intended for viewing only within the United States and no person is authorized or eligible to participate in the Program if such person is located outside of the United States. To register for the Program, each Participant must have a valid mobile phone number, email address and internet access. The Program is void where prohibited by law.
Mobile carrier specific charges for text messages may apply, depending on your individual cellular pricing plan, in accordance with your cellular customer agreement. SMS may not be available for all service providers or for all handsets. Mobile phone carrier’s instructions for text messaging may be different. Check your phone capabilities for specific instructions. All text messages shall contain detailed instructions indicating how the recipient of such text message can opt-out of future text messages from Sponsor.
By participating in the Program, Participant represents and warrants that Participant has read, understands and unconditionally accepts these Terms and Conditions, as they may be modified from time to time without notice, represents that Participant meets each of the eligibility requirements set forth in these Terms and Conditions, consents to receive text messages and email messages from Sponsor in connection with the Program, and consents to Sponsor’s collection and use of Participant’s information in accordance with these Terms and Conditions and as otherwise set forth in our Privacy Policy located at www.shanesribshack.com/privacy-policy.
A Participant may only register for one (1) Program account (“Account”). Accounts are non-transferrable. The Participant is responsible for the accuracy of registration data provided to Sponsor via the Website, including email address and street/mailing address. Sponsor is not responsible for changes in Participant’s email address or street/mailing address. Participant agrees not to misuse the Program by conduct which is detrimental to the Program, including, without limitation, attempting to accrue Points or redeem Points in a manner inconsistent with the Terms and Conditions, having multiple Accounts, redeeming or attempting to redeem Rewards on the behalf of other Participants, participating in purchasing or redemption fraud, using any robot, spider, other automatic device or manual process to transact with or monitor the Program.
Sponsor reserves the right, at its sole discretion, to modify, suspend or terminate the Program at any time even though changes may affect the value of Points already accumulated or a Participant’s ability to use accumulated Points.
In addition to any other legal or equitable remedy which may be available to Sponsor under applicable law, Sponsor reserves the right at any time to limit Program enrollment or participation and may terminate, void or cancel the Program or any individual Participant’s Account, or portion thereof, if any Points are issued, received, submitted for redemption, or redeemed illegally, or through fraud, theft or in contravention of the Terms and Conditions, or in the event that any virus, bugs, non-authorized human intervention or other causes beyond the control of Sponsor corrupts or impairs the security of the Website or Program, including but not limited to an attempt by any person to hack into or otherwise tamper with underlying source code/programming of any part of the Website. Notwithstanding the forgoing and without limitation, Sponsor further reserves the right, at any time, without notice and in its sole discretion, to modify or change the number or value of Points assigned to purchases or sales; to modify Points redemption procedures, including the number of Points required for redemption of a particular Reward Item; to modify or limit the collection of Points, including but not limited to imposing time limits and changes in Reward Item values; to modify or eliminate the availability of any Reward Item; and to alter, limit, modify or otherwise supplement the Program Terms and Conditions. Without limiting the foregoing, such modifications may (i) govern, limit or restrict a Participant’s use of Points earned on or after the date of modification, (ii) change the value of already accumulated Points or other benefits, or (iii) both (i) and (ii). Termination of any Account will result in a loss of all accumulated Points in such Account. A Participant who’s Account has been terminated for any reason may not open a new Account.
Any online orders will not automatically receive any Points if Participant submits such order using the “guest” login.
500 Points will be awarded in connection with any valid “friend referrals”; provided that the award is subject to such person’s completion of the registration process and consummation of an initial purchase. The referee will receive 100 bonus points upon completion of initial purchase.
The number of Points awarded and the value thereof is subject to change at any time. Subject to the terms hereof, Participant will be eligible to receive the number of Points associated with an order or purchase, as published in these Terms and Conditions.
Participants will receive Points following payment for eligible food and beverage items. Participant’s Account will be credited within a timely manner. Each Participant is responsible for ensuring the accuracy of his/her Account and is encouraged to check your Account regularly. Points are only earned by purchases through sanctioned methods: in-store or via a Shane’s sanctioned website, platform or mobile application. Purchases made prior to completing the registration process are not eligible to earn Points.
Points may only be used to redeem Reward Items offered and available at the location of redemption. Rewards Items will have a value assigned to them at the location of redemption at the time of redemption. Refer to the chart below for Reward Items and assigned value. To receive a Reward Item, Participants must have a sufficient number of Points in such Participant’s Account. Points will be subtracted from a Participant’s Account once the Reward is requested. Sponsor reserves the right to modify the list of Reward Items and other items available for redemption, as well as their corresponding values as any time at any period during the Program.
To redeem Points (i) in person at a participating location, enter your phone number onto the screen at the register. Select the Reward and indicate to the Shack Crew Team Member taking your order the Reward you wish to redeem. To redeem Points (ii) for an app or online order, add items to your cart and select the reward under redeem section of the checkout screen.
Points may only be used at participating locations. Points have no cash value and are non-transferable. Points do not constitute property and may be revoked at any time. Points are not assignable or transferable for any reason. Points may never be sold, exchanged, bartered, transferred or given away. Any Points remaining in a Participant’s Account upon any termination of the Program will be forfeited without compensation. Sponsor endeavors to keep the Website error free, but if Points are credited to a Participant due to a programming error or regular maintenance, Sponsor reserves the right to adjust or reverse such a transaction.
Sponsor is not responsible for any mail, shipment or handling errors in connection with the delivery of a Reward Item. All redemptions for Reward Items are final, and Sponsor assumes no responsibility for any loss, damage, defect, injury, death or expense relating to any Reward claimed by a Participant in this Program. Participant understands that by redeeming Points, your personal information will be shared with our third-party suppliers for fulfillment purposes. Participant further acknowledges that Reward Items come from third party suppliers and that Sponsor is not responsible for the quality of goods and/or services of any Reward Item claimed by a Participant in the Program. Sponsor assumes no liability, obligation or responsibility for, and makes no warranty with respect to, any Reward Item including but not limited to the fulfillment and timeliness of delivery of Reward Items.
Participants agree to these Official Terms and Conditions and to all decisions of Sponsor, or its designated agent, which are final and legally binding in all respects, and further agrees that Sponsor shall have no liability whatsoever and shall be held harmless for any injuries, losses, or damages of any kind to persons or property, including death, sustained, in whole or in part, directly or indirectly, in connection with or resulting from acceptance, possession or use/misuse of any Reward, or participation in Program or participation in any Program-related activities and further acknowledges that said parties have neither made, nor are in any manner responsible or liable for, any warranty, representation or guarantee, expressed or implied, in fact or in law, relative to any Reward Item, including but not limited to its merchantability, quality, mechanical condition or fitness for a particular purpose. As a condition of participating in the Program, Participants agree that (1) under no circumstances will Participant be permitted to obtain awards for, and Participant hereby waives all rights to claim punitive, incidental, consequential or any other damages, other than for actual out-of-pocket expenses, (2) all causes of action arising out of or connected with this Program shall be resolved individually, without resort to any form of class action and shall be resolved exclusively by arbitration under the Terms and Conditions of the American Arbitration Association; and (3) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Program, but in no event attorney’s fees. The Sponsor, and its parent companies, affiliates, divisions, franchisees, and subsidiaries are not responsible for hardware, software or telephone failures of any kind, traffic congestion on the Internet or at any website or any combination thereof, incomplete, garbled or delayed computer transmissions, whether caused by Sponsor, users or by any of the equipment or programming associated with or utilized in the Program or by technical or human error which may occur and/or which may damage a user’s system or limit a Participant’s ability to participate and/or redeem Reward Items in the Program. All expenses not specified herein are the Participant’s responsibility. Taxes on and in connection with any Reward Items claimed by a Participant are Participant’s sole responsibility. Sponsor’s failure to enforce any term of these Terms and Conditions shall not constitute a waiver of that provision. Should any provision of these Terms and Conditions be deemed unenforceable or invalid, the other provisions of these Official Terms and Conditions shall remain in full force and effect. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Tennessee. Sponsor’s failure to enforce any term of these Terms and Conditions shall not constitute a waiver of that provision. Should any provision of these Terms and Conditions be deemed unenforceable or invalid, the other provisions of these Terms and Conditions shall remain in full force and effect.
In consideration of participating in the Program, Participant agrees that all disputes will be resolved on an individual basis only through a court having competent jurisdiction in the State of Georgia and shall be governed by the substantive laws of the State of Georgia, without regard to conflicts of law rules. If a court finds any portion of the Program or these terms to be invalid, void, or for any reason unenforceable, the remaining portion of the Program and these terms shall remain in full force and effect. Any invalidated portion shall not affect the enforceability of any remaining portion of the Program or these terms.
