Skip to main content

Change Location

Shane’s Rib Shack
Privacy Statement

The Website located at (the “Website”) is created, owned and operated by Shane’s Rib Shack, LLC (“Shane’s”).  Shane’s recognizes the importance of privacy to you and is firmly committed to protecting your privacy when you visit the Website.  As a result, we have instituted this website privacy policy (“Privacy Statement”), which applies only to the operation of the Website.  Shane’s is providing this notice to explain how we collect, use, disclose and protect the personal information that we collect from you in connection with your use of the Website.  This Privacy Statement applies to the use and collection of data collected by Shane’s Rib Shack, LLC.

As used in this Privacy Statement, “we” includes Shane’s and its affiliates, but does not include Shane’s franchisees. All third party vendors are required to maintain the confidentiality of the user information and are prohibited from using it for any purpose other than as described in this Privacy Statement. Shane’s franchisees (“Operators”) own and operate their own individual franchised businesses. Shane’s licensees (“Licensees”) are granted a license to use Shane’s trade name and marks in the sale of Shane’s products at Shane’s licensed locations. Operators and Licensees are independent third parties, and this Privacy Statement does not apply to the privacy practices of any Operator or Licensee.

By using the Website, you agree to the terms of this Privacy Statement and, if you provide us your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Statement. If you do not agree with this policy, please do not provide us any information and do not use the Website.

Shane’s is based in the United States, so any personal information we collect through this Website will be transferred to and maintained in the United States.  By using this Website and/or providing us with your personal information, you understand and agree that your personal information will be transferred to the United States and subject to disclosures and uses in accordance with U.S. law as described in this Privacy Statement.

Registering with Shane’s

In order to use certain services provided on or through the Website, you may need to register with us, which will entail your disclosure and transmission of certain information about you.  In connection with your registration, or at any time after registering, you may “opt-out” or unsubscribe from receiving any communications from us by following the unsubscribe instructions on the registration page, the Website or in any communication you receive from us or a third-party service provider acting on our behalf.

Information We Collect

Shane’s and its third-party service providers collect information about you from a variety of sources, including information you provide directly to us, and information we collect about you when you interact with us. For example, we and our third-party service providers collect information both directly and indirectly from you when you:

  • access or use our websites, mobile applications, and online services or programs to review content including videos, where this Privacy Statement is posted or linked (collectively, “Shane’s Online Service”);
  • order and/or purchase any of our products or services;
  • contact or communicate with us;
  • create an account with us;
  • request information from us, such as submitting a catering request;
  • register for any event or program, and/or participate in any event, program, contest, surveys, or other promotion that we may offer from time to time (collectively, “Promotions”);
  • begin or complete the application process a franchise opportunity, or for employment by Shane’s;
  • access or use Shane’s pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Foursquare (“Social Media Pages”);
  • sign-up for communications (e.g., email blasts, text message (SMS) communications, or social media notifications) from us;
  • provide or submit comments, stories, suggestions, or other content or input to us;
  • interact with Shane’s Online Services via mobile, tablet or laptop device; and/or 
  • otherwise interact with us and Shane’s Online Services.

We may collect certain personal information provided by you (“Personal Information”), which may include your name, address, telephone number, e-mail address, birth date and/or age, and certain other personal, professional and demographic information about you.

When you use the fingerprint login features on your Apple or Android devices, we do not receive your fingerprint data. Your mobile phone’s authentication mechanism helps us verify that it is you.

The Website may also collect non-identifiable information that becomes available to us as a result of your visit to the Website. This information includes, for example, your IP address (a number automatically assigned to your computer when you visit the Website, and which is logged by our servers), your Internet Service Provider (“ISP”), your web browser, the type of operating system, the domain name of the website which links you to the Website, the pages you visited, the average time spent on the Website, and the products searched for on the Website.

Because we are very interested in the successful dissemination of information through the Website, we will review visitor trends recorded on certain log files.  In connection with such log files, analysis software will be used to generate reports that will allow us to determine how we can enhance your experience with the Website.  This information will not be used to ascertain your identity or the substance of what you are viewing. The log files may be purged periodically, in our discretion, to maximize space on the server.

Transaction Data

We and our third-party service providers may also collect information, including Personal Information, relating to your purchases from Shane’s and its Operators and Licensees, such as the authorization code of the transaction, payment method, the date and time of the transaction, items purchased, and the purchase price (“Transaction Data”).

Collection of Personally Identifying Information from or about Children

Shane’s does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to Shane’s. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Shane’s Rib Shack 829 Fairways Ct. Ste 200, Stockbridge, GA 30281.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) on the Website. Google Analytics collects information such as how often you visit the Website, what pages you visit within the Website, and what other Websites you visited prior to coming to the Website. We use the information provided by Google Analytics to improve the Website. For more information regarding how Google collects, uses and shares your information please visit Google provides users more choice on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: By installing this Add-on, no information is being sent to Google Analytics.

California’s Do Not Track Notice and Consumer Choices

At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, the Website does not currently respond to Do Not Track signals.   You can exercise other choices available to you, including limiting the placement of browser cookies on your device using your browser's cookie control features as further discussed in the “Cookies” section below.

Third parties may collect Personal Information about an individual site visitor’s online activities over time and across different Web sites when a consumer uses the Site. For example, we use third party web analytics services on the Website, such as Google Analytics, to help us obtain and analyze information about your browsing or usage habits but this information does not include Personal Information other than your IP address.  For information about opting out of Google Analytics please visit:

Mobile Applications

In addition to the information described above, we and our third-party service providers may collect additional information when you utilize any of our mobile applications, including the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use our mobile applications.

If you utilize any of the location-based services available through our mobile applications and/or desktop platform (such as “Find a Restaurant”), we and our third-party service providers may collect, use, and share such location data, including the real-time geographic location of your device. We use such information to provide and improve location-based products and services. You may opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device.

Use and Disclosure of Your Personal Information

The information we learn from visitors helps us personalize and improve the Website and services that we offer through the Website. We use your information to register you for various marketing and promotional programs, respond to your requests for information and to generate and maintain mailing lists. We may also share information with any third-party vendors we hire to assist in the administration of the Website, the collection, cataloging and/or analysis of data, and/or the processing or handling of any visitor transactions

We may share any information collected through this Website with our affiliates, Operators or Licensees. Any entity or person that receives such information is required to adhere to this Privacy Statement.

We may also use your personal information for the following purposes:

  • establishment and maintenance of our relationship with you;
  • responding to your requests and inquiries;
  • provide products and services to you;
  • administering Promotions and other offers;
  • meeting legal, regulatory, insurance, security and processing requirements; and
  • otherwise with your consent.

Other Uses

In addition, we may share your personally identifying information with any third-party, without your consent or approval and without notice to you, (i) as permitted or required by law, (ii) as incident to a corporate sale, merger, reorganization, dissolution, bankruptcy or similar event, (iii) under circumstances we believe reasonably necessary to protect the personal safety of our employees, users of the Website, or the public, (iv) to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our published policies, (v) to operate the Website properly, or (vi) as is otherwise described in this Privacy Statement.

User Generated Content

Shane’s Online Services and Social Media Pages may allow users to post messages and submit their own content (e.g., stories, comments, blogs, postings, etc.), which may include Personal Information. You are responsible for all actions resulting from any information, including Personal Information, which you post on the Shane’s Online Services or Social Media Pages. Please remember that any information you post becomes public information, is not subject to this Privacy Policy, and Shane’s is not responsible for the results of such postings.


We from time to time use cookies on the Website. Cookies are small text files that your web browser leaves on your hard drive to recognize you as a repeat user of the Website, track your use of the Website and target advertising. This allows for personalization of certain aspects of your visit to the Website. Information gathered from cookies in this way is only used on an aggregate basis. Unless a visitor specifically provides their identity to us, e.g., by registering at the Website, providing information through an online form or sending us correspondence from the Website, we will not know who the identification of individual visitors. We may use cookies to store preferences; record session information; develop information about Website visitors’ preferences and interests; record past activity at a website in order to provide better service when you return to the Website; or customize web page content based on information you voluntarily provide.

You can disable cookies using your Internet browser settings. Please consult your browsers’ help function for information on how to disable cookies. Note that if you disable cookies, certain features of the Website may not function properly.

Links, Third Party Websites and Social Media Platforms

The Website and our communications (including e-mails) may contain links, or may direct users, to other websites, including, without limitation, the websites of Operators and Licensees, and social media platforms such as Facebook, Twitter, or Foursquare (such third-party websites and social media platforms are collectively referred to herein as “Linked Websites”). We are not responsible for the privacy practices, policies, or content of any Linked Websites, even if you link to them from Shane’s Online Services or our communications. This Privacy Statement does not apply to any Linked Websites. We have no control over the collection or use of information, including Personal Information, on any Linked Website. We encourage you to read and understand the privacy policies of any Linked Websites that you visit. Please recognize that we do not control these third party websites (including the Websites owned or operated by of any our vendors that provide services on our behalf) and this Privacy Statement will not apply to those websites. You should consult each applicable privacy policy before using a third party or linked website.

Operator and Licensee Online Services

Operators and Licensees are independent third parties and may own, operate, and maintain a website, mobile application, social media page, or other online service for his, her, or its franchised or licensed restaurant business (“Operator or Licensee Online Services”). This Privacy Statement does not apply to the privacy practices of any Operator or Licensee. Therefore, you should carefully review the privacy policy of each Operator or Licensee Online Services that you visit. Questions or concerns regarding any Operator or Licensee Online Services should be directed to the applicable Operator or Licensee.

We may, subject to certain terms and conditions, allow an Operator or Licensee to link to Shane’s Online Services. Shane’s, however, is not responsible or liable for any Operator or Licensee Online Services, even if it is linked to this Website, or for any Operator’s or Licensee’s online conduct and privacy practices.


We have security measures in place to protect against the loss, misuse, and alteration of the information under our control. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-parties from intercepting information.  You should not assume or expect that any communication that you transmit to us (such as personally identifiable or other data, questions or answers, comments, or suggestions) is confidential. Shane’s shall not be liable or responsible if any information about you is intercepted and used by an unintended recipient.

“Phishing” is a scam designed to steal your Personal Information. If you receive an e-mail that looks like it is from us asking you for your Personal Information which you suspect may be a scam, please notify us as provided in the “Contacting Us” section included below.

California Users

In accordance with California Civil Code 1798.83, California residents are entitled to know that they may file grievances and complaints at California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814, or by phone at 916-445-1254 or 800-952-5210; or by email to

Access, Correction and Contacting Us

If you have questions about anything contained in this Privacy Statement, including how your personal information is used, if you wish to request that we correct, or change or remove any information about you that we may have collected, or if you wish to opt-out of receiving any communications from us, you may contact us at Shane’s Rib Shack 829 Fairways Ct. Ste 200, Stockbridge, GA 30281..

Privacy Statement Changes

We may revise this Privacy Policy from time to time effective upon posting the revised Privacy Statement, along with the date on which it was most recently updated, on the Website. Please check our Privacy Statement periodically to see if it has been updated. If a change to this Privacy Statement materially affects the use or disclosure of your Personal Information, a notice will be posted at along with a link to the updated Privacy Statement. Your continued use of Shane’s Online Services and/or provision of your information thereafter constitute your acceptance of such changes. Please contact us as described below if you would like information regarding any changes.

This Privacy Statement was last revised on and is effective as of January 18 , 2018.